An Evaluation of GSM Sector Parameters in Kurdistan Region of Iraq

Authors

  • Muhammad Anwar Ishik University, Sulaimani, Iraq
  • Tan ShamaL Independent Author, Sulaimani, Iraq
  • Bawar Azad Independent Researcher, Sulaymaniyah, Iraq
  • Shram Sarkawt Independent Researcher, Sulaymaniyah, Iraq

DOI:

https://doi.org/10.23918/ijsses.v4i5p107

Keywords:

GSM, Telecommunication, Customer Loyalty, Corporate Image, Service Quality, Trust, Satisfaction

Abstract

This study aimed to analyse the effect of service quality and price to corporate, customer satisfaction and customer loyalty of mobile telecommunications services in the city of Sulaymaniyah. The aim of this study is to determine and analyse the perception of the people about the GSM operators. Research conducted on peoples living in the city by setting a sample of 515 respondents. Data were analysed using covariance and correlation analysis and also regression analysis. The results show us that the loyalty of a customer to a GSM operator significantly depends on the trust, corporate image, and satisfaction of the customers.

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Published

01.06.2018

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How to Cite

Anwar, M., ShamaL, T., Azad, B., & Sarkawt, S. (2018). An Evaluation of GSM Sector Parameters in Kurdistan Region of Iraq. International Journal of Social Sciences & Educational Studies, 4(5), 107-118. https://doi.org/10.23918/ijsses.v4i5p107

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