1Mechatronics Engineering Department, Faculty of Engineering, Tishk International University, Erbil, Iraq
Abstract: Recently, the higher education institutions have been facing an intense competition and internationalization challenges. Thus, a need for adopting a solid and integrated management system has arisen. Universities adopting the European Higher Education System and/or applying Bologna Process in their academic programs shall ensure the compatibility of their educational systems with the standards and the guidelines of ESG (The Standards and Guidelines for Quality Assurance in the European Higher Education Area). On the other hand, some higher education institutions design their Quality Management Systems according to international standards such as ISO 9001 in order to ensure the improvement in their competitive position, to have a better systemization, and to increase the effectiveness of their processes. This paper compares between ISO 9001:2015 and ESG 2015 regarding the involvement of stakeholders in the quality process of the academic institutions. The study showed that the standard ISO 9001 is much more comprehensive and detailed than the ESG 2015.
Keywords: ISO 9001, ESG 2015, Stakeholders, Quality Management, Quality Assurance
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International Journal of Social Sciences & Educational Studies
ISSN 2520-0968 (Online), ISSN 2409-1294 (Print), June 2020, Vol.7, No.2