1Mechatronics Engineering Department, Faculty of Engineering, Tishk International University, Erbil, Iraq
Abstract: Recently, the higher education institutions have been facing an intense competition and internationalization challenges. Thus, a need for adopting a solid and integrated management system has arisen. Universities adopting the European Higher Education System and/or applying Bologna Process in their academic programs shall ensure the compatibility of their educational systems with the standards and the guidelines of ESG (The Standards and Guidelines for Quality Assurance in the European Higher Education Area). On the other hand, some higher education institutions design their Quality Management Systems according to international standards such as ISO 9001 in order to ensure the improvement in their competitive position, to have a better systemization, and to increase the effectiveness of their processes. This paper compares between ISO 9001:2015 and ESG 2015 regarding the involvement of stakeholders in the quality process of the academic institutions. The study showed that the standard ISO 9001 is much more comprehensive and detailed than the ESG 2015.
Keywords: ISO 9001, ESG 2015, Stakeholders, Quality Management, Quality Assurance
Beerkens, M., & Udam, M. (2017). Stakeholders in higher education quality assurance: Richness in diversity? Higher Education Policy, 30(3), 341-359.
European Association for Quality Assurance in Higher Education (ENQA). (2015). Standards and guidelines for quality assurance in the European Higher Education Area (ESG).
Fonseca, L. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.
Fonseca, L. M., & Domingues, J. P. (2018). Empirical research of the ISO 9001: 2015 transition process in Portugal: Motivations, benefits, and success factors. Quality Innovation Prosperity, 22(2), 16-46.
International Organization for Standardization. (2015). Quality management systems—Requirements with guidance for use (ISO Standard No. 9001).
Labanauskis, R., & Ginevičius, R. (2017). Role of stakeholders leading to development of higher education services. Engineering Management in Production and Services, 9(3), 63-75.
Leisyte, L., & Westerheijden, D. F. (2014). Stakeholders and quality assurance in higher education. In Drivers and barriers to achieving quality in higher education (pp. 83-97). Brill Sense.
Nicholson, K. (2011). Quality assurance in higher education: A review of the literature. Retrieved from http://cll.mcmaster.ca/.
Powell, T.C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16, 15-37.
Tarí, J. J., Molina-Azorín, J. F., & Heras, I. (2012). Benefits of the ISO 9001 and ISO 14001 standards: A literature review. Journal of Industrial Engineering and Management (JIEM), 5(2), 297-322.
Ulewicz, R. (2017). The role of stakeholders in quality assurance in higher education. Human Resources Management & Ergonomics, 11(1), 93-107.
Welzant, H., Schindler, L., Puls-Elvidge, S., & Crawford, L. (2015).
Definitions of quality in higher education: A synthesis of the literature. Higher Learning Research Communications, 5(3), 3-13.
International Journal of Social Sciences & Educational Studies
ISSN 2520-0968 (Online), ISSN 2409-1294 (Print), June 2020, Vol.7, No.2
Copyright © 2014 by Tishk International University, Developed and Designed by RAS Groups and M. Albay (IU Web Office Manager)
replica rolex is among the most international greatest perplexing watch survey of the brand. Put to use fake watches during the world-wide industry is also extremely well known.Customers from all of areas of life really like breitling replica watches. The initial financial investment valuation belongs to the benefits associated with best replica watches.