The Impact of Quality Management Dimensions on Healthcare System: A Study of Private Hospitals in Kurdistan Region of Iraq
Keywords:
Enterprise Resource Planning (ERP) Software, Implementation, Systems, ErbilAbstract
At the present time, there are many arguments in terms of the quality of health care and its eight dimensions of quality management. Hospitals are organizations operating in the health business and in which all types of illnesses, injuries and any other health problems are treated in order to improve the people health and that’s at differentiated cost patterns. The main purpose of this study is to analyze the quality management dimensions and its impact on private hospitals’ effectiveness in Erbil to find out the main reasons of the quality problems in health care systems in private hospitals. The outcome of this study will serve private hospitals in Erbil with further quality improvement of its services. A quantitative method used to analyze this study. 234 participants from six private hospitals were involved in this study. A multiple regression analysis used to analyse the current study, however, the findings revealed that the highest value was for system approach to management; therefore hospitals’ management should be able to manager, recognize and identify a system of interconnected and organized process as a system participates to the hospitals efficiency and effectiveness in attaining its hospitals’ goals.
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